Terms and house rules

Last updated 10 November 2026.

Welcome. These terms explain how booking and staying with Monalisa Apartments and Hotels works. They are written to be read. If anything is unclear, ask us before you book.

Booking and payment

• Prices are shown in Tanzanian shillings. You can see other currencies as a guide, and you are charged in shillings.
• You pay in full when you book, by card or by Lipa Namba. Your dates are held while you pay and are released if payment does not complete.
• A booking is confirmed once payment completes and you receive our email.
• Our cancellation policy applies to every booking made on this site.
• If you booked on Airbnb or Booking.com, that platform’s terms apply to the booking and its payment.

Check in and check out

• Check in is from 2:00 PM and check out is by 11:00 AM. Early check in and late check out are welcome when the home is free, and we confirm them with you.
• We ask every guest for a valid passport or national ID, as Tanzanian rules require. You can send it before you arrive through online check in.
• Only the guests named in the booking may stay. Please tell us before anyone else joins.

House rules

• Treat the home and the neighbours with respect. Keep noise low from 10:00 PM.
• No smoking indoors. No parties or events unless we agreed them in writing.
• No illegal activity of any kind.
• Tell us at once if something is broken or you need help. We would rather know.

Damage and losses

Please look after the home as you would your own. You are responsible for damage beyond normal use caused by you or your guests. We will talk to you first, show you what happened, and agree the cost fairly.

Add ons, tours and transfers

Drivers, transfers, safaris, boats, chefs and similar services are quoted in writing before anything is confirmed. Some are delivered by licensed partners, and their terms are stated in the quote.

Our promise

Every Monalisa home is meant to be Safe, Comfortable and Valued. If we cannot host you as promised, we will make it right with an equal home or a full refund.

Liability

We take care of every guest, but we are not responsible for loss of personal belongings, or for events outside our control such as power or network outages, weather or government action. Nothing here limits rights you have under Tanzanian law.

Your information

How we handle your details is explained in our privacy policy.

Law

These terms are governed by the laws of the United Republic of Tanzania.

Contact

[email protected], or WhatsApp +255 737 397 700.