Privacy policy
Last updated 10 November 2026.
Monalisa Apartments and Hotels (“Monalisa”, “we”) looks after private homes in Tanzania and Zanzibar. This page explains what we collect about you, why, and what you can ask us to do. We follow the Personal Data Protection Act of Tanzania.
What we collect
- Booking details: your name, email, phone or WhatsApp number, dates, number of guests and any notes you send.
- Check in details: if you complete online check in, your nationality, a copy or photo of your passport or national ID, and your arrival details. Tanzanian rules require us to register guests.
- Payments: cards and mobile money are processed by Pesapal. We never see or store your full card number or PIN. We keep the amount, date and reference.
- Messages: what you write to us by WhatsApp, email or our forms.
- Website data: basic technical information such as pages visited, used to keep the site working and fast.
Why we use it
- To confirm, manage and host your stay.
- To register guests as the law requires and to keep guests and homes safe.
- To send you booking emails, your arrival details and a thank you after your stay.
- To send occasional welcome back messages. You can say stop at any time.
- To pay home owners correctly and keep our accounts.
Who sees it
Our team, the owner or manager of the home you book, and the services we need to run your stay: Pesapal for payments, our email provider, and our hosting provider. We share information with the authorities when the law requires it. We do not sell your information.
How long we keep it
Photos and copies of identity documents are deleted 30 days after you check out, unless the law requires us to keep a record for longer. Booking and payment records are kept for the period Tanzanian tax and accounting rules require.
How we protect it
Identity documents are stored privately, away from public web pages, and only our authorised staff can open them. Our site uses an encrypted connection.
Your rights
You may ask to see what we hold about you, correct it, or have it deleted, and you may ask us to stop messages. Write to [email protected] or message +255 737 397 700 on WhatsApp. If you are not satisfied, you may complain to the Personal Data Protection Commission of Tanzania.
Cookies
We use only the cookies the site needs to work and to remember your choices. We do not use them to follow you around other websites.
Changes
If this page changes, the date above changes with it.