The Monalisa owner agreement
This is exactly what every owner signs. Short, plain and fair. Read it before you apply.
The parties
This agreement is between Monalisa Apartments and Hotels ("Monalisa") and the owner named at signing ("the Owner"), for the home named at signing ("the Home"). The Owner keeps ownership of the Home and the final say on who may enter it.
Who does what
Just list it: Monalisa lists the Home, brings the bookings and collects guest payments. The Owner welcomes and looks after the guests and keeps the Home ready.
Cohost it: Monalisa lists the Home, brings the bookings, collects guest payments, answers guests remotely and coordinates with the Owner team on the ground to confirm the Home is clean and ready. The Owner pays housekeeping and other staff salaries, utilities, supplies and repairs.Our fee
If the Owner chooses Just list it, Monalisa earns 12% of gross booking revenue on bookings made through Monalisa, which is 7% for Monalisa and 5% card processing. If the Owner chooses Cohost it, available to Monalisa coaching clients, Monalisa earns 15% on every booking of the Home, on every channel. Gross booking revenue means the total nightly charges the guest pays for the stay, before any platform or payment fees, and excluding taxes and the cleaning fee. The fee already includes 5% for card and payment processing. Monalisa charges nothing to pay the Owner out, and there are no setup, listing or hidden fees.
Which bookings
Just list it: The fee applies to bookings made through Monalisa, including monalisa.co.tz. Bookings the Owner takes elsewhere, such as on Airbnb, carry that platform fee and no Monalisa fee.
Cohost it: The fee applies to every booking of the Home, whichever channel it comes from, because Monalisa welcomes those guests too. Fees charged by a platform, such as the Airbnb host service fee, are separate. Bookings made on monalisa.co.tz carry no platform fee.How the Owner is paid
Guest payments for bookings made through Monalisa are collected by Monalisa. Monalisa pays the Owner straight after the guest completes the first night and everything is well, by bank transfer or mobile money, at no cost to the Owner. For stays longer than 7 nights, payment is made weekly. For cohosted bookings paid to the Owner directly, such as through Airbnb, the Owner pays the Monalisa fee for the month by the 7th of the following month.
Clear statements
Monalisa sends the Owner a statement by the 5th of each month listing every booking, the gross amount, the fee and the amount paid. The Owner may ask to see the supporting records at any time.
The Monalisa Standard
Every home must be safe, spotlessly clean and run with guest first hospitality. It must have internet of at least 20 Mbps, reliable water and electricity, and working air conditioning in the sleeping areas. Monalisa may pause the listing until a problem is fixed, and will tell the Owner first.
No double bookings
The Owner connects the Airbnb calendar of the Home to Monalisa, and adds the Monalisa calendar link to Airbnb, so both stay in step. If a double booking happens because the Owner did not keep the calendar in step, the Owner finds and pays for comparable accommodation for the guest, with the same capacity and similar quality. Repeated double bookings, or a pattern of guest complaints, lead to a review of the listing and may end it.
Cleaning and running costs
The cleaning fee paid by guests is used to clean the Home. The Owner pays for electricity, water, internet, repairs and ordinary upkeep, and for housekeeping salaries under Cohost it, unless agreed otherwise in writing.
Guests and damage
Monalisa welcomes guests as it would welcome family, and reports any damage to the Owner within 48 hours. Monalisa will claim from the guest through the deposit or the booking platform and pass every amount recovered to the Owner. Monalisa is not responsible for damage that cannot be recovered. The Owner is advised to keep property insurance.
Prices and personal use
The Owner sets the lowest nightly price. Monalisa may raise prices above it to match demand and may offer promotions that stay above it. The Owner may block dates for personal use by giving Monalisa 7 days notice.
Take off period
Cohost is offered to owners who have completed Monalisa coaching, for an initial take off period of usually 3 months. After that the Home continues on Just list it at 12%, unless both sides agree in writing to extend Cohost.
One manager
Under Cohost, the Owner will not appoint another manager or company to run guest stays at the Home. The Owner may keep their own Airbnb account, which stays linked through the calendar.
Starting and ending
This agreement starts when the Owner signs and continues month to month. Either side may end it with 30 days notice by email or WhatsApp. Bookings already confirmed will be honoured, and the fee stays due on them.
Taxes and licences
The Owner is responsible for their own income tax and any licence the Home requires. Monalisa is responsible for its own taxes.
Privacy
Monalisa uses the Owner details and photos only to review the application, list the Home and run the stays. Guest details are kept private by both sides.
Law and disagreements
This agreement is governed by the laws of Tanzania. If a disagreement arises, both sides will first speak in good faith, and only then go to the courts of Tanzania.
Signing online
A typed name, with the date, time and internet address recorded, counts as a signature. Both sides keep a copy by email.