Cancellation policy
Clear terms, before you pay.
Our policies follow the well known Airbnb standards, so you know exactly where you stand. Two simple policies, depending on the length of your stay.
Under 28 nights
Firm
| Changed your mind within 24 hours | Full refund, as long as check in is at least 7 days away. |
|---|---|
| 30 days or more before check in | Full refund. |
| Between 30 and 7 days before check in | 50% of the nightly total refunded. |
| Less than 7 days before check in | No refund. |
| After check in | No refund for the nights booked. |
28 nights or more
Strict Long Term
| Within 48 hours of booking, and at least 28 days before check in | Full refund. |
|---|---|
| Any later cancellation | Nights already stayed, plus the next 30 nights, are not refunded. The rest is returned. |
| Fewer than 30 nights remaining | All remaining nights are charged. |
| After check in | No refund for the nights stayed. |
How refunds work
You pay in full when you book. Approved refunds go back to the card or mobile money account you paid with, through Pesapal, and we start them as soon as the cancellation is confirmed.
If something goes wrong on our side
If we cannot host you as promised, we will make it right, with an equal home or a full refund. You will not carry the cost of our problem.
To cancel or change your dates
Message us on WhatsApp at +255 737 397 700 with your booking reference. A real person will help you, and we reply fast.